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Multi-channel Chatbot Automates Interactions with up to 3,000 Users a Month

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Chatbot Case Study Results Multi-channel chatbot accessible through Facebook and WhatsApp resolves 42 requests per hourSupports 14 complex dialogsEmploys custom entities detection algorithmSpanish chat interface with option to expand into E...
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Does Your Company Need Voice-Enabled Technology? – Part 2

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In part 1 we went over the ins and outs of voice-enabled technology and its most frequent applications. In this second installment, we guide you through the process of asking the right questions to determine if voice-enabled technology is right for y...
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Does Your Company Need Voice-Enabled Technology? – Part 1

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​In the era of Siri and Alexa, is it important to keep up with trends by enabling voice-activated options for your users or should your efforts be directed elsewhere?With the mass popularity of Amazon's, Google's and Apple's virtual assistants, the d...
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The Why, What and How of Chatbots

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By 2020, one in four customer service and support operations will have integrated chatbot or virtual customer assistant (VCA) technology and more than 40% of data and analytics projects will be customer-service centric, according to the latest resear...
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