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The Future of IT Outsourcing

In the blink of an eye, technology can change. In fact, every 12 to 18 months computers double their capabilities and so do the information technologies that use them. For example, look at the focus of IT outsourcing: just five to ten years ago the majority of people assumed that most outsourcing projects were completed in India or other offshore destinations (individuals or companies abroad). Now, nearshoring, work contracted to a vendor located in a country close to the resident country of the contracting entity, is emerging as a viable business option that address challenging offshoring issues around price, time zone differences and communications for those conducting outsourcing projects with 3rd party vendors. 

In a recent survey entitled IT Services for the Enterprise: Sourcing Decisions, Grayson Kemper of technology research and referral firm Clutch noted interesting trends about how companies are using outsourcing agencies. Kemper interviewed 582 US-based enterprise IT decision-makers (those that work at companies with over 500 employees) in order to examine trends in IT priorities and procurement strategies among enterprises. Here is what he found:

  • ​Three-fourths (75%) of the enterprises surveyed currently employ third-party service providers for IT services.
  • Enterprises most commonly employ third-party providers for IT services that concern data security and management—which also happen to be the central tenets of enterprise mobility strategies.
  • Enterprises cite better quality, communication, and security to explain the trend of favoring domestic providers over offshoring for IT services.

Clearly outsourcing IT services is on the rise. However, there are always some concerns that companies have when they put valuable projects in the hands of someone they haven't met who may live hundreds or even thousand of miles away. Kemper explains, "While the current trend among enterprises favors domestic firms as partners for an IT services need, offshoring remains a viable, and valuable, resource for IT services. In fact, 36% of enterprises consider 'value' the primary benefit of partnering with an offshore IT provider."

Fortunately, this is where PSL and nearshoring come into the picture. At PSL, we were honored to receive Clutch accolades as a Top IT Outsourcing Company. While outsourcing has traditionally been conducted as domestic or offshore partnerships, we are proud of the fact that we provide high-quality solutions to complex software engineering challenges while maintaining competitive nearshore pricing with the same or better availability as domestic IT companies. Our reputation of reliability, strong communication and top-rated software solutions proves that teamwork doesn't just happen in-house. Outsourcing is certainly here to stay and at PSL, we make sure to do our best to exceed our clients' high standards. 

[THE LATEST IN SOFTWARE OUTSOURCING: Outsourcing vs Offshore: To Outsource Software Development or Not]

Contact PSL today to learn more about how we can add value to your outsourcing projects. The solution is located close to home.

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Tuesday, 25 September 2018

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