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Multi-channel Chatbot Automates Interactions with up to 3,000 Users a Month

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Chatbot Case Study Results  Multi-channel chatbot accessible through Facebook and WhatsApp resolves 42 requests per hour Supports 14 complex dialogs Employs custom entities detection algorithm Spanish chat interface with option to expand into English, Portuguese, and more. Serves an average of 3,000 users a month Overall adoption of DevOp...
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The Why, What and How of Chatbots

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By 2020, one in four customer service and support operations will have integrated chatbot or virtual customer assistant (VCA) technology and more than 40% of data and analytics projects will be customer-service centric, according to the latest research from Gartner . Engaging customers in a personalized, efficient and seamless manner is what allows...
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